Shipping Policy

How orders are processed, packed and delivered, and what happens if something goes wrong in transit.

Last updated: July 29, 2026

Processing Time

Orders are processed within 1–2 business days. Orders are not processed or delivered on weekends or public holidays. During periods of high order volume, processing may take longer, and additional time should be allowed for transit.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout. Delivery estimates are estimates only and are not guaranteed.

• —Standard — 3–5 business days ($9.99, or free on orders over $150)
• —Expedited — 2–3 business days ($19.99)
• —Overnight — 1–2 business days ($34.99)

Temperature-Controlled Shipping

Certain materials in our catalogue are supplied in a form that benefits from temperature-controlled transit. Where an order contains such items, they are packed with cold packs and insulated packaging to support stability in transit. Expedited or Overnight service is recommended for these items.

Storage requirements for each material are stated on its product page and should be followed on arrival.

Confirmation and Tracking

You will receive a shipment confirmation email containing your tracking number once your order has shipped. Tracking information typically becomes active within 24 hours of dispatch.

Delivery Area

We currently ship within the United States only. We do not ship internationally at this time.

Customs, Duties and Taxes

Any duties, tariffs or taxes applied to an order are the responsibility of the customer. Voxiom Labs is not responsible for charges imposed during or after shipping.

Risk of Loss

Risk of loss and title pass to you upon delivery of the materials to the carrier. We are not responsible for delays caused by carriers, weather, customs authorities, or other circumstances beyond our reasonable control.

Damaged or Lost Shipments

If your order arrives damaged, or the carrier confirms a shipment as lost in transit, this is handled under our Refund Policy. Contact our support team within 48 hours of delivery with your order number and photographic evidence of any damage, and retain all packaging and materials until the claim is resolved.