Privacy Policy

What information we collect when you use this website or place an order, how it is used, and the choices available to you.

Last updated: July 29, 2026

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, subscribe to updates or contact support. This includes:

• —Name, email address and shipping address;
• —Order history and correspondence with our support team;
• —Payment details, which are submitted directly to our payment processor.

We also collect certain technical information automatically, including IP address, browser and device type, referring page, and how you navigate this website.

2. Payment Information

Card details are processed by our third-party payment provider over an encrypted connection. Voxiom Labs does not store full payment card numbers on its servers.

3. How We Use Your Information

• —To process, fulfil and deliver your orders;
• —To communicate with you about an order, including shipping and tracking notifications;
• —To provide customer support and respond to enquiries;
• —To maintain records required for our own compliance purposes, including the verification attestation made on entry to this website;
• —To detect, investigate and prevent fraudulent or prohibited activity;
• —To send product and catalogue updates, where you have opted in.

4. Cookies and Local Storage

This website uses cookies and browser local storage to keep your cart and session working, to remember that the researcher verification statement has been completed on your browser, and to understand how the site is used. Most browsers allow you to refuse or delete cookies, though parts of the site may not function correctly if you do.

5. Sharing of Information

We do not sell or rent your personal information. We share it only where necessary to operate our business, specifically with:

• —Payment processors, to take payment for your order;
• —Shipping carriers, to deliver your order;
• —Service providers who host or support this website, bound by confidentiality obligations;
• —Law enforcement or regulators, where we are legally required to do so.

6. Data Retention

We retain order records, account information and verification attestations for as long as needed to fulfil the purposes described in this policy and to meet our legal, accounting and compliance obligations. When information is no longer required, it is deleted or anonymised.

7. Data Security

We use technical and organisational measures appropriate to the nature of the data we hold, including encrypted transmission of payment and account information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

• —You may unsubscribe from marketing email at any time using the link in any such message;
• —You may request access to, correction of, or deletion of the personal information we hold about you;
• —You may ask us to close your account.

9. Age Restriction

This website is not directed to children. Access is limited to individuals aged 21 or over, and we do not knowingly collect personal information from anyone under that age. If you believe a minor has provided us with personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted to this page and the "last updated" date above is revised. Material changes will be brought to your attention where required.

11. Contact

Questions about this policy, or requests relating to your personal information, may be directed to our support team through the contact page on this website.